Privacy Policy


Privacy Policy
Last updated: November 2018
  1. Introduction
Element Health sells CBD-based products to clients located around the world.  At Element Health, the privacy and security of our customers and visitors are of paramount importance.  Element Health is committed to protecting the data you share with us.  This privacy policy explains how Element Health processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its website.
Any information stored by Element Health is treated as confidential.  All information is stored securely and is accessed by authorized personnel only.  Element Health implements and maintains appropriate technical, security and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.  If you wish to inquire about your Personal Data that may have been collected by Element Health, we recommend that you contact us at info@elementhealthsupply.com
  1. Collection and use
2.1. General
The following sections cover the specifics of each of the three groups from which data is collected from Website Visitors.
2.2 Website Visitors
If you are a Visitor to our website only, and not a Respondent to a survey or a user of our platform, then this section is relevant for you.
By visiting this website, you consent to the collection and use of your Personal Data as described herein.  If you do not agree with the terms set out herein, please do not visit this website.  If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you.  Kindly note that any consent will be entirely voluntary.  However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.
Element Health may collect, record and analyze information of Visitors to its website.  We may record your IP address and use cookies.  Element Health may add information collected by way of pageview activity.  Furthermore, Element Health may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you register for events or sign up for information and newsletters.  If you provide Element Health with your social media details, Element Health may retrieve publicly available information about you from social media.
Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in Element Health products, and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between Element Health and yourself.
Element Health gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come.
2.2.1 Purpose of processing personal data
Element Health uses the collected data to communicate with Visitors, to customize content for Visitors, to show ads on other websites to Visitors, and to improve its website by analyzing how Visitors navigate its website.
2.2.2 Sharing personal data
Element Health may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyze the Visitor behavior on its website.  Element Health will not process Personal Data of Respondents for other purposes or by other means than instructed by its Users.
2.2.3 Cookies
Cookies are small pieces of information sent by a website to a Visitor’s hard disk.  Cookies cannot be used to run programs or deliver viruses to your computer.  By continuing to visit the website, you agree to the placement of cookies on your device.  If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.  We may also place cookies from third parties for functional and marketing purposes. 
2.2.4 Links to other sites
Please be aware that while visiting our site, Visitors may follow links to other sites that are beyond our sphere of influence.  Element Health is not responsible for the content or privacy policy of these other sites.
2.3 Users
2.3.1. General
In order to provide services to its Users, Element Health collects certain types of data from them.  Furthermore, Element Health’s Users collect information from Respondents when they produce and distribute surveys.  This section will describe how these two types of data are collected and used by Element Health as well as geographical differences that affect this policy.  Data entered or transferred into Element Health by Users such as texts, questions, contacts, media files, etc., remains the property of the User and may not be shared with a third party by Element Health without express consent from the User.
2.3.2 Collection of User data
During a User’s registration and later on Element Health’s platform, they provide information such as name, company name, email, address, telephone, credit-card number and other relevant data.  This information is used by Element Health to identify the User and provide them with support, services, mailings, sales, and marketing actions, billing and to meet contractual obligations.
Element Health Users can at any time access and edit, update or delete their contact details by logging in with their username and password to Element Health’s platform.  Element Health Users may create more Users with different privilege levels within their account.  It is the responsibility of the User that creates other User accounts, to choose the level of access each User should have.  Once these new Users log into Element Health, they meet the definition of User in this policy.  Element Health will not retain User data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.
2.3.3. Geographical location
Element Health offers a number of data regions.  An Element Health “Data Region” is a set of data centers located within a defined geographical area where User and Respondent data is stored.  Personal Data is not transmitted between Data Regions.  For Visitors or third parties with accounts in the Data Regions: United States of America (US) and Canada, all Personal Data is processed solely in the respective country. For Users with accounts in our Asia Pacific Data Region, all Personal Data is processed in Singapore.
2.3.3.1 Processing in the European Economic Area (EEA)
For Users with accounts located in Element Health’s European Data Region, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and Element Health’s processing will take place in accordance with the GDPR.
2.3.3.1.1 Controller
Element Health processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR:
The Element Health entity which you as a User entered an agreement with when using Shopify’s platform, will be the Controller for User data, as outlined above in “Collection of User data” section.
All data collected by Element Health Users through surveys will be stored exclusively in secure hosting facilities provided by Shopify Web Services.  Element Health has a data processing agreement in place with its provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.
2.4.4.2 Processing in the United States Of America (US)
For Users with accounts in the Element Health US Data Region, Element Health processes data solely in data centers located in the US.  Element Health has adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the User’s data in Element Health’s possession.  Element Health will promptly notify the User in the event of any known unauthorized access to, or use of, the User’s data.
All data collected by Element Health Users through surveys will be stored exclusively in secure hosting facilities provided by Shopify Web Services.  Element Health’s contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations.  Element Health’s policy is to protect and safeguard any personal information obtained by Element Health in accordance with United States state or federal laws governing the protection of personal information and data.  Accordingly, Element Health adheres to practices and policies that aim to safeguard the data.
2.4.4.3 Processing in Canada
For Users with accounts in the Element Health Canada Data Region, Element Health processes data solely in data centers located in Canada.  Element Health has adopted reasonable physical, technical, and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the Users data in Element Health’s possession.  Element Health will promptly notify the User in the event of any known unauthorized access to, or use of, the User’s data.
All data collected by Element Health Users through surveys will be stored exclusively in secure hosting facilities provided by Shopify Web Services.  Element Health’s contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations.  Element Health’s policy is to protect and safeguard any personal information obtained by Element Health in accordance with Canadian laws governing the protection of personal information and data.  Accordingly, Element Health adheres to practices and policies that aim to safeguard the data.
2.4.4.4 Processing in other regions
For Users with accounts in our Asian Pacific Data Region, Element Health processes data solely in data centers located in Singapore.  Element Health has adopted reasonable physical, technical, and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the Users data in Element Health’s possession.  Element Health will promptly notify the User in the event of any known unauthorized access to, or use of, the User’s data.
All data collected by Element Health Users through surveys will be stored exclusively in secure hosting facilities provided by Shopify Web Services.  Element Health’s contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations.  Accordingly, Element Health adheres to practices and policies that aim to safeguard the data.
  1. Retention and deletion
Element Health will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable state and Federal laws or regulations.  
  1. Acceptance of these Conditions
We assume that all visitors to our website read this document and agree to its contents.  If you do not agree with this privacy policy, then you should refrain from using our website.  We reserve the right to change our privacy policy as necessity dictates.  Continued use of Element Health website after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy.  This privacy policy is an integral part of Element Health’s terms of use
  1. Our Legal Obligation to Disclose Personal Information
We will reveal a user’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Element Health or to others who could be harmed by the user’s activities, or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.
  1. Element Health’s Data Protection Officer
Element Health has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection.  This Data Protection Officer can be reached by email at: info@elementhealthsupply.com or  in writing at the following address:
Element Health, LLC
250 95 Street
Box 546271
Surfside, FL 33154
info@ElementHealthSupply.com
  1. For Further Information
If you have any further questions regarding the data Element Health collects, or how we use it, then please feel free to contact us by email at: info@elementhealthsupply.com, or in writing at:
Element Health, LLC
250 95 Street
Box 546271
Surfside, FL 33154
info@ElementHealthSupply.com