FAQ
Frequently Asked Questions
What is CBD?
Cannabidiol, also known as CBD, is a compound derived from the hemp plant that has significant health benefits without psychoactive effects such as a “high” or “stoned” sensation. It is usually found in concentrated oil form which can be ingested orally, inhaled as vapor, or applied topically.
What are the benefits of CBD?
CBD serves as a powerful option for stimulation of the Endocannabinoid System (ECS), which helps the body maintain homeostasis or internal balance. Full spectrum CBD formulas containing cannabinoids, terpenes, and cofactors may support relief from anxiety, stress, insomnia, pain, inflammation, nausea, muscle spasms, and seizures. Research also suggests potential protective effects on the cardiovascular, nervous, and cerebrovascular systems. CBD has been shown to be safe even at high doses, with minimal side effects.
Is CBD right for me?
People of all ages and lifestyles may benefit from the health-promoting effects of CBD. Many users report benefits for the entire family—including pets—when using high-quality CBD products as part of their wellness routine.
Why choose Element Health?
Our Full Spectrum CBD oil is extracted from organically grown hemp on 7th-generation family farms. It features a robust profile of active cannabinoids and is designed for optimal support of overall health and wellness. Grown in nutrient-rich soil and produced using meticulous extraction techniques, our oil offers industry-leading potency and purity. Plus, our dedicated customer support team makes you feel like part of the Element Health family—all products and services are based in the USA.
How long does it take for my order to be packed and shipped?
Orders are typically packed and shipped within 1-2 business days. If placed before 2pm EST, orders often ship the same day. Shipping Policy
Which countries do you ship to?
We ship to the United States and Canada. Shipping Policy
What shipping carriers do you use?
Most orders are shipped using USPS Priority shipping and come with a tracking number. Shipping Policy
How much does shipping cost?
U.S. orders over $100 receive free shipping. Canadian orders over $150 USD have a $23 charge. Shipping Policy
How long will it take for my package to arrive?
U.S. orders take 3-4 business days. Canadian orders may take up to 2 weeks. Shipping Policy
Do you offer expedited shipping?
Yes, USPS Express Priority shipping is available for faster delivery. Shipping Policy
Do I need to pay customs fees for Canadian orders?
Yes, customers in Canada must pay duties and taxes. Shipping Policy
Are your shipping times guaranteed?
Shipping estimates are based on carrier data but are not guaranteed. Shipping Policy
Can I return my order if I change my mind?
Yes, returns are accepted within 30 days for unused and unopened items. Return Policy
How do I initiate a return?
Contact customer support with your order number and reason for return. Return Policy
Are there non-returnable items?
Yes, opened consumable products and final sale items cannot be returned. Return Policy
When will I receive my refund?
Refunds are processed within 5-7 business days after receiving the return. Return Policy
Do you offer exchanges?
We do not offer direct exchanges. Please return the item and place a new order. Return Policy
What if I receive a damaged or incorrect item?
Contact us within 7 days with a photo of the issue for a replacement or refund. Return Policy
Do you provide Certificates of Analysis (COAs)?
Yes, COAs are available on our COA Page.
How do I check a product’s COA?
Visit our COA Page and enter the batch number from your product.
Are your products third-party tested?
Yes, all our products undergo third-party testing for quality assurance. COA Page
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover. Terms & Conditions
Is my personal information secure?
Yes, we use encryption technology to protect customer data. Terms & Conditions
Do you offer subscriptions or recurring orders?
Not at the moment, but we are working on introducing this feature.
How can I contact customer support?
You can reach us via email at support@elementhealthsupply.com or through our Contact Page.